Web 2.0 technologies boost NSW tourism

January 28, 2010

Government News (Angela Dorizas) has reported that the adoption of Web 2.0 technologies in the NSW tourism industry has increased website traffic and opened up new market segments.

A report commissioned by NSW Tourism,  Adoption of Web 2.0 by Tourism Businesses in NSW found that the use of user-generated content and social networking resources, such as Twitter and YouTube, resulted in increased visitors, higher search engine rankings and greater feedback from consumers.

Included in the report was a case study of the Australian Museum’s website.

The Australian Museum was an early adopter of Web 2.0 technologies, including social media sites such as Facebook, Twitter, YouTube and Flickr.

In June 2009, Web 2.0 tools were integrated into the museum’s own website, with comments, tags, blogs and multimedia file sharing added to the site.

“Web 2.0 to the website provided the Australian Museum with valuable, in-depth insight into their audience,” the report stated.

“The comments contributed by users provided information about who the museum’s audience was, why they were engaging with the museum and what information their audience was interested in.

“Through the adoption of Web 2.0, the Australian Museum was finally able to create a snapshot of its audience.”

The report also found that the Australian Museum also benefited from savings in financial and time resources, access to new markets and increased community engagement.

To download the full report click here.

Schmap.it

January 22, 2010

Schmap.it is a great little application on Twitter that can be really useful to broadcast events to your followers.

Scmaps cleverly allows you to broadcast the time and location of your event whether it be a party or, if you’re a restaurant owner, the details of a night you have specials or happy hour etc.

By using schmaps  your tweet can have a map attached to it that has cute little icons directing your followers where to go. Furthermore it creates a section for your followers to leave comments about the event. You can also apply Twitter backgrounds and add Schmap.it urls that will direct you to the homepage of the event.

With Schmaps you can also have a guest list to show other followers who will be attending you’re event. Scmap it is unique to merely twittering the details, as it creates an ambience to the event you’re holding. By adding a scmap it to your tweet you are much more likely to catch the attention of your followers. Which means more people are more likely to see your event and hopefully attend!

We created a Schmap for our client, Starlight Cinema and tweeted it.

starlight schmap

And the tweet:

twitter

Create buzz with social media competitions

January 18, 2010

Create buzz with social media competitions
Last year we saw Twitter go mainstream and despite reports that it might not remain popular, it appears to be stronger than ever. People (and businesses) realised it was so much more than updating your followers with what you had for lunch.
Take your twitter and Facebook strategy  one step further by including competitions to engage and reward your followers. CP Communications has been exploring and implementing social media competitions for clients and gaining remarkable results.
Why you should run a competition
1. To find new fans – The hope is that the lure of prizes will draw followers in and those that like what they see will stick around in the future. To claim a prize an individual needs to either follow you (on Twitter) or become a fan (on Facebook) to be able to claim their prize – meaning they have to sign up!
2. To reward loyal fans – Most social media sites have fans or followers that have been around from the start. I know that on our @CPCPR and @CatrionaPollard Twitter accounts there are a number of long term followers that make an effort to specifically read our tweets. A competition is a great way of giving something back to these fans and provides them with a reason to keep supporting you.
3. To increase participation – When you first start out in social media it is often difficult to get people to visit your site/fan page/or follow you.  It is even more difficult to get them to interact with you. A competition gives them something to talk about with you and your community. It gives them something to get involved in, to comment on and to ask questions about.  It makes it more exciting and gives people an incentive to become involved.
4. Create a buzz – Everybody loves free stuff and a competition gives people something to talk about. People will start talking about what is being given away and others that see this will be attracted to your site to check out what all the fuss is about – and get in on the action too. A competition creates a positive buzz around your competition, generates a positive vibe to anyone that visits your site and also sheds a positive light on your brand and your community.
Stuck for ideas?
1. We have seen celebrities running successful twitter competitions for huge prizes, including new cars, large sums of money, and the chance to go on holidays with them. One of these competitions offered a donation of $100,000 to a charity of a fans choice. The competition called for fans to convince the celebrity why it should be their chosen charity in 140 words or less.
2. Similarly, CopyBlogger.com ran a short story competition on twitter. To enter, fans were called to tell a story in 140 characters or less. The winning entry was:
“Time travel works!” the note read. “However you can only travel to the past and one-way.” I recognized my own handwriting and felt a chill.
3. Intellectual twitter competitions can also be implemented such as the one run by @stephenfry: Stephen Fry, British actor and comedian. His tweet was:
“L=50 in Roman. The best tweet containing exactly 50 Ls will win. All tweets to contain the tag #L and none to exceed 140 character limit SF”
4. More simply you can include a 140 character tweet with important information that you want passed around. You need to include the incentive (the prize) and a time frame for the competition.  If any of the winners are not followers all you need to do is request them to direct message you their address so you can send their prize – this makes sure they are following you. Such as:
“Starlight Cinema opens this wed 13 Jan with In the Loop at Nth Syd Oval. 1st 20 people to RT this win tickets to opening night”
5. If your objective is to drive people to your website, you can simply ask a quiz question that requires fans to visit your website for their answer. Such as:
“What’s the name of the movie showing tonight at Starlight Cinema? The 1st 10 ppl to answer win a double pass”
Remember to keep these tweets to about 120 characters giving people enough room to retweet them.
6. If you already have enough followers on twitter and want to increase your Facebook fans you can use your Twitter account to direct people to your fan page. Once directed to Facebook, they will need to become a fan to view your site. In your tweet you need to give them directions of what to do once they are there, such as:
“The first 20 people to write Starlight Cinema is awesome on our Facebook page win a double pass” (It is a good idea to include a tiny url to direct them there).
7. Finally, if you are aiming to increase participation on your Facebook fan page you can ask people to upload photos of themselves or their friends attending your event, using your product etc to your site – and give them an incentive to do this. You can publicise this through social media channels as well as in store, at the event etc.
Social media competitions are all about creativity, getting people interested and keeping true to what social media is all about – relationships and communication. They are not limited to Facebook and Twitter but can be used across all types of social media. They are however, limited by your imagination!

Last year we saw Twitter go mainstream and despite reports that it might not remain popular, it appears to be stronger than ever. People (and businesses) realised it was so much more than updating your followers with what you had for lunch.

Take your Twitter and Facebook strategy one step further by including competitions to engage and reward your followers. CP Communications has been exploring and implementing social media competitions for clients and gaining remarkable results.

Why you should run a competition
1. To find new fans – The hope is that the lure of prizes will draw followers in and those that like what they see will stick around in the future. To claim a prize an individual needs to either follow you (on Twitter) or become a fan (on Facebook) to be able to claim their prize – meaning they have to sign up!

2. To reward loyal fans – Most social media sites have fans or followers that have been around from the start. I know that on our @CPCPR and @CatrionaPollard Twitter accounts there are a number of long term followers that make an effort to specifically read our tweets. A competition is a great way of giving something back to these fans and provides them with a reason to keep supporting you.

3. To increase participation – When you first start out in social media it is often difficult to get people to visit your site/fan page/or follow you. It is even more difficult to get them to interact with you. A competition gives them something to talk about with you and your community. It gives them something to get involved in, to comment on and to ask questions about. It makes it more exciting and gives people an incentive to become involved.

4. Create a buzz – Everybody loves free stuff and a competition gives people something to talk about. People will start talking about what is being given away and others that see this will be attracted to your site to check out what all the fuss is about – and get in on the action too. A competition creates a positive buzz around your competition, generates a positive vibe to anyone that visits your site and also sheds a positive light on your brand and your community.

Stuck for ideas?
1. We have seen celebrities running successful twitter competitions for huge prizes, including new cars, large sums of money, and the chance to go on holidays with them. One of these competitions offered a donation of $100,000 to a charity of a fans choice. The competition called for fans to convince the celebrity why it should be their chosen charity in 140 words or less.

2. Similarly, CopyBlogger.com ran a short story competition on Twitter. To enter, fans were called to tell a story in 140 characters or less. The winning entry was:

“Time travel works!” the note read. “However you can only travel to the past and one-way.” I recognized my own handwriting and felt a chill.

3. Intellectual twitter competitions can also be implemented such as the one run by @stephenfry: Stephen Fry, British actor and comedian. His tweet was:

“L=50 in Roman. The best tweet containing exactly 50 Ls will win. All tweets to contain the tag #L and none to exceed 140 character limit SF”

4. More simply you can include a 140 character tweet with important information that you want passed around. You need to include the incentive (the prize) and a time frame for the competition. If any of the winners are not followers all you need to do is request them to direct message you their address so you can send their prize – this makes sure they are following you. Such as:

Starlight Cinema opens this wed 13 Jan with In the Loop at Nth Syd Oval. 1st 20 people to RT this win tickets to opening night”

5. If your objective is to drive people to your website, you can simply ask a quiz question that requires fans to visit your website for their answer. Such as:

“What’s the name of the movie showing tonight at Starlight Cinema? The 1st 10 ppl to answer win a double pass”

Remember to keep these tweets to about 120 characters giving people enough room to retweet them.

6. If you already have enough followers on twitter and want to increase your Facebook fans you can use your Twitter account to direct people to your fan page. Once directed to Facebook, they will need to become a fan to view your site. In your tweet you need to give them directions of what to do once they are there, such as:

“The first 20 people to write Starlight Cinema is awesome on our Facebook page win a double pass” (It is a good idea to include a tiny url to direct them there).

7. Finally, if you are aiming to increase participation on your Facebook fan page you can ask people to upload photos of themselves or their friends attending your event, using your product etc to your site – and give them an incentive to do this. You can publicise this through social media channels as well as in store, at the event etc.

Social media competitions are all about creativity, getting people interested and keeping true to what social media is all about – relationships and communication. They are not limited to Facebook and Twitter but can be used across all types of social media. They are however, limited by your imagination!

Top 5 PR Resolutions for 2010

January 18, 2010

Top 5 PR Resolutions for 2010
The start of a new year has always been a time for looking back to the year gone and more importantly, forward to the year ahead. It’s a time to reflect on the changes you want to make and make promises to yourself to actually do something about them this year.
So what are your business New Year resolutions? This year (and even this decade) why not introduce or revamp your public relations strategy for your business. Here is our suggestion for your New Year PR resolutions for 2010.
1. Embrace Social Media
There is nothing to be scared about; social media is just another form of communication.  Social media allows any business to engage, listen, share and exchange ideas with consumers in ways that have never been done before. Most importantly – it’s free!
When it comes to social media you need to act just like you would at a New Year’s party; you need to listen, respond, provide interesting conversation, monitor what people like, provide what people like and most importantly be yourself and inject a personality.
To embrace social media in 2010 we suggest you start by creating a Facebook page for your business (Read tips on creating a Facebook page http://publicrelationssydney.com.au/?p=600), creating a Twitter account for your business, creating a LinkedIn account (read recommendations for LinkedIn http://publicrelationssydney.com.au/?p=485) and creating a business blog (read tips on blogging http://publicrelationssydney.com.au/?p=457).

2. Network

Networking is an important factor that should be implemented to help you progress in your business or your career in 2010.
According to statistics approximately 75 percent of new business is acquired through referrals or relationship building. There is a similar figure for getting that perfect job. Sometimes it’s not what you know, but who you know.  There is an extensive amount of networking opportunities out there just waiting for you to join.
Read more about networking http://publicrelationssydney.com.au/?p=526
3. Write an Article
Writing and distributing media releases is just one way of getting media coverage. You can also write an article and pitch it to a publication.
Many publications are stretched for resources and welcome well written articles. You can write an article that positions you as an industry expert and offers topical, helpful information. Ensure it is written in an objective, informative and entertaining manner.
Make sure your article is free from blatant advertisement or advertorial. Research which publications your potential clients read, or simply pitch to your major industry publications. This will put you on the path to expert status in your industry in 2010.
Read more on writing an article http://www.cpcommunications.com.au/_webapp_135636/How_to_write_an_article_that_will_get_published
4. Update your website
Search engines like Google, like new, valuable content on websites. These newly updated sites are seen to be providing more timely and relevant information to their visitors. Therefore you should make a resolution to update your website regularly in 2010. The more content you add, the fresher your site is and the more chance your site will rank highly in search results.
If you are stuck for ideas on what to add to your website to keep it fresh, think about what has been happening in your business recently. Did you have any great achievements? Write about them! Readers love to read positive things about your business.
5. Get customer testimonials
Including positive customer testimonials on your website or marketing collateral is a very powerful way to portray your business as an expert and often helps to win new business. Potential customers are much more likely to believe a customer testimonial that praises your product or service then they are to believe your self- written sales text.
Set aside some time in 2010 to either ring or email your customers to ask if they would mind writing a brief testimonial. If they are short for time, ask them quickly to explain what they most like about your service or product and offer to write it up for them.
Remember resolutions are only powerful if you make them happen! CP Communications wishes you a very happy and successful 2010.

The start of a new year has always been a time for looking back to the year gone and more importantly, forward to the year ahead. It’s a time to reflect on the changes you want to make and make promises to yourself to actually do something about them this year.

So what are your business New Year resolutions? This year (and even this decade) why not introduce or revamp your public relations strategy for your business. Here is our suggestion for your New Year PR resolutions for 2010.

1. Embrace Social Media
There is nothing to be scared about; social media is just another form of communication. Social media allows any business to engage, listen, share and exchange ideas with consumers in ways that have never been done before. Most importantly – it’s free!

When it comes to social media you need to act just like you would at a New Year’s party; you need to listen, respond, provide interesting conversation, monitor what people like, provide what people like and most importantly be yourself and inject a personality.

To embrace social media in 2010 we suggest you start by creating a Facebook page for your business (read tips on creating a Facebook page), creating a Twitter account for your business, creating a LinkedIn account (read recommendations for LinkedIn) and creating a business blog (read tips on blogging).

2. Network
Networking is an important factor that should be implemented to help you progress in your business or your career in 2010.

According to statistics approximately 75 percent of new business is acquired through referrals or relationship building. There is a similar figure for getting that perfect job. Sometimes it’s not what you know, but who you know. There is an extensive amount of networking opportunities out there just waiting for you to join.

Read more about networking.

3. Write an Article
Writing and distributing media releases is just one way of getting media coverage. You can also write an article and pitch it to a publication.

Many publications are stretched for resources and welcome well written articles. You can write an article that positions you as an industry expert and offers topical, helpful information. Ensure it is written in an objective, informative and entertaining manner.

Make sure your article is free from blatant advertisement or advertorial. Research which publications your potential clients read, or simply pitch to your major industry publications. This will put you on the path to expert status in your industry in 2010.

Read more on writing an article.

4. Update your website
Search engines like Google, like new, valuable content on websites. These newly updated sites are seen to be providing more timely and relevant information to their visitors. Therefore you should make a resolution to update your website regularly in 2010. The more content you add, the fresher your site is and the more chance your site will rank highly in search results.

If you are stuck for ideas on what to add to your website to keep it fresh, think about what has been happening in your business recently. Did you have any great achievements? Write about them! Readers love to read positive things about your business.

5. Get customer testimonials
Including positive customer testimonials on your website or marketing collateral is a very powerful way to portray your business as an expert and often helps to win new business. Potential customers are much more likely to believe a customer testimonial that praises your product or service then they are to believe your self- written sales text.

Set aside some time in 2010 to either ring or email your customers to ask if they would mind writing a brief testimonial. If they are short for time, ask them quickly to explain what they most like about your service or product and offer to write it up for them.

Remember resolutions are only powerful if you make them happen! CP Communications wishes you a very happy and successful 2010.